Privacy Policy

Who we are

LocalPOS is operated by [Company legal name], whose registered address is [registered address]. In this policy, “Service” means our website, our software and any related support or demo we provide.

If you have a question about this policy or about your information, write to us at [support email].

Information we collect

We collect the following kinds of information, depending on how you use the Service.

• Account and business details: your name, phone number, email address, business name, address, GSTIN and similar details you give us when you book a demo, register or contact us.
• Business records you enter: items, prices, stock, invoices, purchases, payments, reports and other data you create in the Service.
• Customer and supplier details you enter: names, phone numbers, addresses, GSTINs and transaction history of the people and businesses you deal with.
• Usage and device data: pages and features used, device and browser type, IP address, approximate location, and log information, collected automatically.
• Support communications: messages, emails and notes from calls when you contact us.
• Payment details: the billing information needed to process your subscription. [Describe how payments are handled, for example by a third-party payment provider.]

How we use your information

We use information to run and improve the Service. In particular, we use it to:

• create and manage your account and provide the Service you ask for;
• process subscription payments, send invoices and share service messages such as security or billing notices;
• answer questions, give support and arrange demos;
• understand how the Service is used, fix problems and develop new features;
• send you product updates and offers, which you can opt out of at any time;
• protect the Service, prevent fraud and misuse, and keep our records;
• meet our legal obligations.

Data you enter about your own customers

When you use LocalPOS to store information about your own customers, suppliers and staff, you decide what to collect and why. You are responsible for having a valid reason and any consent needed to collect it, and for telling those people how you use their information.

We process that data on your behalf and on your instructions, to provide the Service to you. If one of your customers contacts us about their information, we may refer them to you.

How we share information

We do not sell personal data. We share information only in these situations:

• With service providers who help us run the Service, such as hosting, communication, analytics, payment and support providers. They may use the information only to provide their services to us.
• When the law requires it, for example in response to a lawful request from a court or authority, or to protect rights, safety and security.
• In a business transfer, such as a merger or sale of our business, in which case we will tell you and the new owner will be bound by this policy.
• With your consent or on your instruction, for example when you share an invoice or report with a customer or your accountant.

Cookies and similar technologies

We use cookies and similar technologies to keep the website working, remember your preferences and understand how the site is used. [Describe the cookies and analytics tools actually used, and how consent is collected.]

You can control cookies through your browser settings. If you block them, some parts of the website may not work as expected.

Data storage and retention

We keep your account and business data while your account is active and as long as we need it to provide the Service. After you cancel or ask us to delete your account, we delete or anonymise your data within [retention period after account closure], unless we must keep some of it for legal, tax, security or dispute-resolution reasons. Backup copies may take a little longer to clear.

Your information may be stored and processed on servers located in [data storage location], which may be outside your state or country.

Security

We use reasonable technical and organisational measures to protect information against loss, misuse and unauthorised access. [Describe the measures actually in place, for example access controls and encrypted connections.]

No system is completely secure, so we cannot guarantee absolute security. Please choose a strong password, keep it private, and tell us at [support email] straight away if you suspect someone has accessed your account without permission.

Your choices and rights

Subject to applicable law, you can ask us to give you access to the personal information we hold about you, correct anything that is wrong, or delete it. You can also withdraw a consent you gave and opt out of marketing messages at any time using the link in the message or by writing to us.

To make a request, email [support email]. We may ask you to verify your identity first, and some requests may be limited by legal requirements. If you have a complaint about how we handle your information, you can write to our Grievance Officer, [Grievance Officer name and contact details].

Children

The Service is meant for businesses and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will tell you by email or inside the Service before it takes effect.

Contact us

[Company legal name], [registered address].

Email: [support email]. Phone: [support phone number]. Grievance Officer: [Grievance Officer name and contact details].