Refund Policy

Scope of this policy

This policy applies to paid subscriptions to LocalPOS bought directly from us. It should be read together with our Terms and Conditions. If something here conflicts with a written order or agreement we made with you, that agreement applies.

Free demo

We offer a free demo so you can see how LocalPOS works with your own items and workflow before you decide to subscribe. The demo is free of charge, so there is nothing to refund.

Subscriptions and billing

Paid plans are billed in advance for each billing period, as shown on our pricing page or in your order. Current plans and billing cycles: [plan names and billing cycles].

Cancelling your subscription

You can cancel at any time as described in [cancellation method]. When you cancel, your subscription stays active until the end of the billing period you have already paid for, and it will not renew after that.

Cancelling stops future charges. It does not by itself refund a payment that has already been made, except as set out in this policy.

Refund eligibility

You may be eligible for a refund in these situations:

• You ask for a refund within [refund window in days] days of your first payment for a plan. [Confirm whether renewal payments are covered.]
• You were charged twice for the same period, or charged an amount that does not match your plan. These are refunded in full, whenever you tell us.
• A technical problem with the Service stopped you from using it, you reported it to support within [number of days] days, and we could not fix it in a reasonable time.

What is not refundable

Unless the law requires otherwise, we do not refund:

• payments requested after the refund window has passed;
• the unused part of a billing period after you cancel, [confirm whether pro-rata refunds are offered];
• one-time services such as data migration, setup or training once they have been delivered;
• third-party hardware, such as printers or barcode scanners, bought from other sellers;
• accounts closed or suspended for breaking our Terms and Conditions;
• bank, gateway or currency-conversion charges applied by your bank or payment provider.

How to request a refund

Email [support email] from the address registered on your account, with the subject “Refund request”. Please include:

• your business name and registered email or phone number;
• the date and amount of the payment, and the invoice or payment reference;
• the reason for your request, with any details that help us understand it.

How and when refunds are processed

We will review your request and reply within [response time in business days] business days. If it is approved, we will return the money to the original payment method within [processing time in business days] business days. Your bank or payment provider may take additional time to show it in your account.

Plan changes

If you upgrade, downgrade, or add users or stores during a billing period, the charge or credit works as follows: [plan change and pro-rata policy]. Please check the details in your order before you make a change.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. A change applies to payments made after the date it takes effect.

Contact us

[Company legal name], [registered address].

Email: [support email]. Phone: [support phone number]. Support hours: [support hours].